How to Keep Customers - Build Customer Loyalty and Keep It
Economic Partnership North Vancouver is teaming up with Capilano University Continuing Studies & Executive Education (CSEE) for a series of three Workshops. Each workshop will be shaped by our discussions with the community and designed to tackle the real issues facing small businesses in North Vancouver.
Exciting changes are coming to North Vancouver. The buildings are getting taller, our neighbours are growing, and the customer base is evolving. This interactive and practical workshop will show you how to capitalize on this evolution and increase sales and customer engagement. Learn to see your relationship with your customer as an engaged journey, and not just a series of touch points and transactions.
Ideal for:
- Small and medium-sized North Shore-based business owners and entrepreneurs
- Anyone who wishes to better understand their customers and maximize their customer service, customer experience and customer loyalty
- Any business owner impacted by the changes and growth in our community
- How to identify customer touch points critical to building loyalty
- How to deliver the most relevant content at your most important touch points
- Three practical steps for maximizing customer experience and loyalty
- Three practical steps for identifying and maximizing customer touch points and building lasting loyalty
- Ongoing access to Economic Partnership North Vancouver
Small Business Series - "How to" Work...
Date and Time
Wednesday Sep 21, 2016
8:00 AM - 10:00 AM PDT
Wednesday, September 21st
8:00am - 10:00am
Location
Browns Socialhouse
103 West 2nd Street
North Vancouver
Fees/Admission
$45.00 +GST per person
Contact Information
Alexandra Yallouz
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