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Guest Services Specialist

Landsea Tours & Adventures
Job Description
We are looking for extraordinary personalities to join our team for the 2019 season! Do you enjoy talking to new people from all over the world and going out of your way to make their day? Are you a warm, friendly, thoughtful and outgoing team player that would fit in with our team and our culture? With our ‘Tours & Adventures’ business adapting and growing with the ever-changing tourism industry, we require our Guest Service Team to facilitate the promotion, sales and reservations of Landsea Tours & Adventures products and services. Reporting to the Guest Service Lead, you bring passion, integrity, adaptability, and work well in a fast-paced environment.  

A day in the life of a Guest Services Agent:

  • Communicates and works closely with Guest Services Lead & Team Lead on a daily basis
  • Complete tasks assigned by the Guest Services Lead
  • Ensure daily responsibilities are completed
  • Accurately records guest reservations for all Landsea Tours & Adventures products
  • Maintains comprehensive telephone coverage
  • Provides personal and a high level of customer service
  • Responds to enquiries for tour information via phone, fax or email
  • Fulfills and coordinates last minute requests and reservations
  • Completes daily cash outs and enters tour information into the Daily Deposit Summary
  • Reviews, addresses or distributes all emails to the appropriate departments
  • Keeps knowledge current regarding tour details, schedules, pick up times & hotel locations
  • Works with other employees and management to prevent & solve problems as they arise
  • Follows through on customer inquiries, requests & complaints to the satisfaction of the customer
  • Elevates customer service issues to management when required
  • Establishes rapport with hotel concierge, front desk agents, tour companies, etc.
What you bring:
  • Some experience working in a sales/customer service environment
  • Superior Customer Service Skills
  • In-Depth Vancouver, Whistler and Victoria Knowledge
  • Excellent interpersonal, communication and active listening skills
  • Excellent verbal and written communications skills
  • Base understanding of the destination travel/tourism industry
  • Organized and detail oriented with thorough follow-up skills
  • MS Office skills: Word and Excel
  • Proficiency with Mac OS 
  • Proficiency with web based email client Gmail and Google Applications
  • Team Oriented
  • A pleasant phone manner 

What we offer:
  • Growth & learning opportunities
  • Industry perks including the Tourism Passport Challenge
  • Commission and sales incentives
  • A set rotating schedule
  • Paid training
  • Fun, social, and team-oriented work environment
  • A sustainability-focused atmosphere

Application Process:
If this sounds like you, and you would be excited to join our team, please send us a resume and cover letter telling us about you and why you would be the perfect addition to our team. Feel free to be creative, have fun and stand out, sing us a song or send us a video!!! We can't wait to see what you have to offer!

Please email a copy of your current resume with a cover letter to jobs@vancouvertours.com with the subject line: “Guest Services Application” or visit www.vancouvertours.com/employment

Thank you for taking the time to review this information. Due to time demands, only qualified candidates will be contacted for an interview.
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