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Hop On, Hop Off Tour Guide

Landsea Tours & Adventures
Job Description
Job Opportunity:
Are you passionate about living in Vancouver and love public speaking?  We are looking for extraordinary personalities to join our growing team! With our new Hop On, Hop Off tours launching in spring 2019, we require step-on guides available to work a flexible full-time schedule to provide engaging commentary on board our daily Hop On, Hop Off sightseeing tours.
A day in the life of a Landsea Step-On Guide:
  • Responsible for conducting safe, orderly and fun sightseeing tours (for up to 81 guests) around the city of Vancouver
  • Must be passionate, have integrity, be adaptable, bring some originality and be a team player
  • Be warm, friendly and welcoming to all guests and team members
  • Professionally handle guest queries and concerns
  • Helping guests board and disembark the coach in a safe and efficient manner
  • Substantial standing/walking required, including stairs
  • Efficiently keep to a scheduled itinerary with corresponding commentary provided
  • Maintain a clean and aesthetically pleasing appearance in accordance with company standards
  • Available to work a flexible, full time schedule including evenings, weekends and statutory holidays
All Step-On Guides will be cross-trained to provide relief coverage for Journey Ambassadors.
A day in the life of a Journey Ambassador:
  • Responsible for conducting sales for the Hop On, Hop Off tour and various attractions around the city
  • Assist guests with booking tours and attractions
  • Professionally handle guest queries and concerns
  • Accurately collect tour & attraction fares and complete corresponding paperwork
  • Enjoy working outdoors year-round
What you bring:
  • Strong knowledge of downtown Vancouver and surrounding areas
  • Public speaking experience
  • Previous experience in customer service is required
  • Must be legally entitled to work in Canada
  • Flexibility to accommodate a changing schedule
  • Excellent Leadership, Communication and Organizational skills
  • Administrative, Problem Solving and Time Management skills
  • Ability to work well independently and as part of a team
  • Professional attitude and appearance
  • Fluent in English, written and oral (Ability to speak a second language is an asset)
  • Post-secondary training in tourism or hotel management is an asset
  • Previous tourism experience or knowledge of industry is an asset
 
What we offer:
  • Your daily “office” is on board a double-decker bus travelling around downtown Vancouver as well as outdoors to provide relief coverage for the Journey Ambassadors 
  • Growth and learning opportunities
  • Fun, rewarding, social, and supportive work environment
  • Tourism industry perks including the Tourism Passport Challenge
  • Award-winning, fully-paid training program
 
Sounds like you?
If you would be excited to join our team, please send us a resume and cover letter telling us about you and why you would be the perfect addition to our team. Feel free to be creative, have fun and stand out, sing us a song, or send us a video!!! We can't wait to see what you have to offer.
Please email a copy of your current resume with a cover letter with “Hop On, Hop Off Step On Guide” in the subject line, to jobs@vancouvertours.com or visit www.vancouvertours.com/employment
Thank you for taking the time to review this information.  Due to time demands, only qualified candidates will be contacted for an interview.
 
 
 
 
 
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